Untitled Document
Home | About Us | Contact Us | Global Directory
UPS Supply Chain Solutions
Customer Management

In today's highly competitive marketplace, customer management should start long before an individual actually becomes a customer. Stories of customer mismanagement abound. Too many organizations fail to see that the customer management supply chain process is an opportunity for brand recognition and differentiation, market penetration, and customer retention.

Establishing a solid performance metric around customer management is crucial to creating an efficient customer-focused supply chain. Our approach to customer management excellence generates incremental value on a number of levels that could include:

  • Reducing order administration and customer service costs
  • Decreasing total service expenses while increasing customer satisfaction
  • Improving customer service quality through customer segmentation
  • Increasing market share through improved channel management
Next Steps

Learn More

Adobe, Adobe Reader, and the Adobe logo are trademarks of Adobe Systems Incorporated. To view these files, you will need to download Adobe Reader.
Home | Transportation & Freight | Contract Logistics | Customs Brokerage | Consulting | Tools & Forms | About Us | Contact Us | Industry Solutions | Site Guide UPS Global | UPS Corporate | UPS Careers | UPS Pressroom | More UPS Web Sites

Copyright © 1994-2020 United Parcel Service of America, Inc.  All rights reserved.
Web Site Terms of Use | Privacy Notice | Cookie Settings | Your California Privacy Rights | Do Not Sell My Info |Trademarks | Terms and Conditions of Service